| scholarly article | Q13442814 |
| P356 | DOI | 10.1111/J.1440-1800.2008.00391.X |
| P698 | PubMed publication ID | 18271792 |
| P2093 | author name string | Kathryn Waddington | |
| Hannele Weir | |||
| P2860 | cites work | It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach | Q29394889 |
| Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group | Q33847173 | ||
| The implications of healthcare reforms for the profession of nursing | Q34554173 | ||
| A health-care model of emotional labour: an evaluation of the literature and development of a model | Q36277714 | ||
| The development of the role of the clinical nurse specialist in the UK. | Q40643291 | ||
| Gender, power, nursing: a case analysis | Q48544433 | ||
| The sustainability of ideals, values and the nursing mandate: evidence from a longitudinal qualitative study. | Q50899866 | ||
| Reducing the negative effects of emotion work in service occupations: emotional competence as a psychological resource. | Q50943276 | ||
| Telephone triage, expert systems and clinical expertise. | Q51960224 | ||
| P433 | issue | 1 | |
| P304 | page(s) | 67-77 | |
| P577 | publication date | 2008-03-01 | |
| P1433 | published in | Nursing Inquiry | Q15750871 |
| P1476 | title | Continuities in caring? Emotion work in a NHS Direct call centre. | |
| P478 | volume | 15 |
| Q38554827 | A qualitative thematic review: emotional labour in healthcare settings |
| Q90866724 | An exploratory case study of the organizational functioning of a decision-making and referral support call center for frontline providers of maternal and new born care in the Greater Accra Region of Ghana |
| Q59167057 | Globalizing Medical Information |
| Q38670689 | Telephone nursing in Sweden: A narrative literature review. |
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